Terms of Service

Effective November 11, 2026

Contents

1. 1About these terms
2. 2Words we use
3. 3Changes to these terms
4. 4Who can use it
5. 5What the service is
6. 6Generative AI
7. 7Not counseling or medical care
8. 8Auntie's notebook, My diary, your records
9. 9Paid items
10. 10Before and after you pay
11. 11Refunds for App Store and Google Play purchases
12. 12When we make it right
13. 13Purchases by minors
14. 14What you agree not to do
15. 15Limiting use
16. 16What the AI writes, and your content
17. 17Changing or ending the service
18. 18Limits of our responsibility
19. 19Damages
20. 20Support and disputes
21. 21Governing law

Section 1About these terms

These terms set out how you can use "Auntie Rabbit's Snack Bar" (the "service"), run by Raymind.AI, a company in the Republic of Korea ("we" or "us"), and what you and we each agree to. In Korea the same service is called 토끼이모의 수다분식. If you use the service in English or from outside Korea, these English terms apply to you.

Section 2Words we use

1. "You" means anyone who agrees to these terms and uses the service.
2. "Characters" means Auntie Rabbit and the regulars in the service. They are all made-up and speak through generative artificial intelligence.
3. "Bites" are units used for text chat inside the service. Each time you say something, you use 1 bite. A "plate" is 30 bites.
4. "Voice time" is used for hearing the characters' voices or talking by voice, counted in seconds.
5. "Free bites" are the bites we give free each day for your first three days. "Gift bites" are bites we give through coupons or regular-level gifts. "Paid bites" are bites you bought.
6. A "daily refill" is a bundle of bites to use within 24 hours of purchase. The "Regular's book" lets you use a set number of bites each day and a set amount of voice time for 30 days from purchase.
7. "Treating" a regular means buying a character food from the menu. It is the same item as a plate.
8. "Auntie's notebook" is what Auntie remembers from what you've told her, so she can pick up the story next time.
9. "My diary" is a diary only you see. The day's chat is written into it in your own voice, and you can edit it or add to it. The characters don't read it.
10. A "device ID" is a random number we create to tell your device apart, without your name or contact details.
11. "App Store" means Apple's App Store, used by the iPhone app. "Google Play" means Google's Google Play store, used by the Android app.

Section 3Changes to these terms

1. (1) We post these terms where they can be reached from the service.
2. (2) We may change these terms within the limits of the law. We will tell you in the service what is changing and when, at least 7 days before, or at least 30 days before if the change is worse for you.
3. (3) If we clearly told you that continuing to use the service after the change means you accept it, and you keep using it, you accept the changed terms.
4. (4) If you don't accept a change, you can stop using the service and delete your records. Section 12 explains what happens to anything you paid for.

Section 4Who can use it

1. (1) You must be 13 or older. When you first come in, you choose your age group on the consent card (18 or older, 13 to 17, or under 13). The Korean and Japanese versions of the service have their own age rules, set out in their own terms. If you use the English version in Korea (your device is set to Korea time), Korean rules apply: you must be 14 or older, and 14 to 18 counts as a teen user.
2. (2) If you're 13 to 17 (a "teen user"), you tick "[Required] A parent or guardian said it's OK" on the consent card, and you may use the service only with that permission.
3. (3) If you're under 13, you can't go past the consent card and we store nothing. If we later learn that a user is under 13, we will stop their use and delete that device's records. Section 13 covers any purchases.
4. (4) With teen users, the characters don't flirt, act like a partner, or say anything romantic or sexual, and they don't talk about their own dating or physical experiences. They don't bring up or encourage alcohol, smoking, gambling, dieting, weight or looks. After 11 pm Auntie suggests going to bed once, and every 3 hours she suggests a short break. When there are signs of crisis, she shares youth crisis lines and asks the user to tell an adult they trust. More in the AI notice.
5. (5) You can use the service without an account. We tell your records and remaining bites apart by device ID. If you like, you can sign in with a DOPAPLAY account (the shared account for Raymind.AI games, which you can create with Google, Apple, LINE, Kakao or email; older versions of the app use Apple, Google or Kakao), and then carry your records and bites to another device. The free bites for the second and third days are given to signed-in users.

Section 5What the service is

1. (1) You sit at a little street food stall and chat with the characters by text or by voice.
2. (2) We provide:
   1. Chatting with the characters
   2. Hearing character voices and talking by voice (only when you turn it on)
   3. Showing photos to the characters (only when you choose to; one photo uses the same bites as one message)
   4. Auntie's notebook, My diary, and treating the regulars
   5. Chat about the weather and the news, music, and other features we add
3. (3) We try to keep the service available around the clock, but it may pause for maintenance, outages, or problems at our AI provider. We announce planned maintenance in advance when we can.

Section 6Generative AI

1. (1) The characters' words and voices, Auntie's notebook, and the entries written into My diary are made by generative AI, using technology from our AI providers, OpenAI and Google.
2. (2) The characters are not real people, and their voices are AI voices, not recordings of real people.
3. (3) What the AI says can be wrong, untrue or off the mark. Don't make important decisions about health, money, law or safety based only on what the AI says.
4. (4) There is more in our AI Notice and Safety Protocol.

Section 7Not counseling or medical care

1. (1) The service is for chatting and a little comfort. It is not psychological counseling, mental health treatment, medical, legal or financial advice, and it does not replace them.
2. (2) The characters don't diagnose and don't recommend medicine or treatment. If you're unwell in body or mind, please see a doctor or another professional.
3. (3) If you're thinking about hurting yourself or you're in danger, contact help now: in the US or Canada call or text 988 (Suicide & Crisis Lifeline) or call 911; elsewhere, call your local crisis line or emergency number. If the chat shows signs like this, the characters will give you these numbers and you can keep talking even if you have no bites left.

Section 8Auntie's notebook, My diary, your records

1. (1) Auntie's notebook is kept on our servers under your device ID, with a copy on your device so it loads quickly.
2. (2) You can look at, edit and delete Auntie's notebook at any time. "Empty Auntie's notebook" or "Delete all my records" in Settings deletes the records on your device and on our servers. Payment records we must keep by law are kept separately.
3. (3) If you clear your browser data or lose your device without signing in, we may not be able to find your device ID, and your records and bites may not carry over. Signing in keeps them with your account. For bites bought in the apps, you can also write to us with your Apple receipt or Google Play order number and we'll move them to your new device.
4. (4) My diary (text, photos, weather, stickers) is stored on our servers in Seoul, Korea, under your device ID, with a copy on your device. When the day's entry is written for you, that day's chat is sent to an AI provider (you can turn this off in Settings). What you write or edit yourself, and the photos you add, are never sent to AI providers and are not used to make the characters' replies. The written-for-you entry is an AI draft and may not match what happened, so feel free to change it. You can delete everything with "Empty My diary" or "Delete all my records". You can lock the diary with a four-digit code (and Face ID in the iPhone app, or your fingerprint or screen lock in the Android app). The lock keeps other people who pick up your phone from opening it; it does not encrypt the text. If you forget the code, you can unlock it with your phone's passcode or screen lock in the apps, by signing in again with the same account on the web, or, if you never signed in, by emptying the diary.
5. (5) Only add photos of yourself or photos you have the right to use. Don't add photos taken of others without their knowledge or anything illegal.
6. (6) Our Privacy Policy explains how we handle personal information.

Section 9Paid items

1. (1) These are the paid items. Outside Korea you buy them in the iPhone app through Apple's in-app purchase, or in the Android app through Google Play Billing. The price is the one shown in the App Store or Google Play at the time you buy, in your local currency, including any taxes the store collects. You get the item in the service right away; nothing is shipped.

   Item	What you get and for how long
   A plate of tteokbokki	30 bites. Food from the menu and treating a regular are this same item.
   Daily refill	200 bites to use within 24 hours of purchase. If you buy another while one is running, the 24 hours and 200 bites are added on.
   Voice chat, 1 hour	60 minutes of voice time. Bites are used separately.
   Combo platter	One daily refill and one voice chat, 1 hour.
   Regular's book, 30 days	For 30 days from purchase: 200 bites each day (they refresh daily and don't carry over) and 60 minutes of voice time to use within the 30 days. It ends after 30 days and is not charged again automatically.

2. (2) Each time you say something (typed or spoken) you use 1 bite. When character voices are on, or you talk by voice, voice time goes down for as long as a character's voice plays and your voice is being transcribed. When voice time runs out, voice turns off and you can keep chatting by text.
3. (3) Bites are used in this order: free bites, today's bites from the Regular's book, the daily refill, coupon bites, then paid bites and other gift bites. Voice time is used in this order: the free taste, then the one that ends soonest. In some cases we set, we don't take a bite: when you're answering a question a character asked first, when you're saying goodbye, and when there are signs you may be in danger.
4. (4) Free bites are 5 a day on each of the first three days you use the service. They refresh at 5:00 a.m. Korea Standard Time (UTC+9) each day and don't carry over. The bites for the second and third days are given to signed-in users. The free voice taste is 3 minutes, once. We'll tell you 7 days in advance if we reduce what we give for free.
5. (5) Plates and voice time bought through the App Store or Google Play (including any bonus bites that came with them) don't expire. The daily refill and the Regular's book last for the period above. Gift bites can be used for one year from the day you get them (bites and voice time from a coupon code last for the period shown on that code); we show the dates in Settings and in "My bites today".
6. (6) Purchases through the App Store also follow Apple's terms, and purchases through Google Play also follow Google Play's terms. Payments on our website (through Toss Payments) are available in Korea only and are covered by our Korean terms.
7. (7) There are no subscriptions or automatic payments. You pay once each time you choose to buy.
8. (8) Bites and voice time can only be used in this service. You can't transfer them to someone else or exchange them for money, except for refunds under Sections 11 and 12.
9. (9) We may give out coupon codes for events or testing. Each code works once per person (per device or signed-in account), within the period and number of people we set. You enter a code under "Redeem a code" in Settings or by opening a coupon link. Like gift bites, bites and voice time from a coupon can't be exchanged for money, and we may take back anything obtained by abuse.

Section 10Before and after you pay

1. (1) Before you pay, the purchase screen shows the item, what you get, the price, when you get it and how long it lasts. Apple or Google Play then asks you to confirm.
2. (2) After you pay, you can see the item, price and time in your purchase history in the service, and Apple or Google sends you a receipt.

Section 11Refunds for App Store and Google Play purchases

1. (1) Purchases made in the iPhone app are processed by Apple, and purchases made in the Android app are processed by Google, so refunds are decided by Apple or Google under their own policies. For the App Store, go to reportaproblem.apple.com or contact Apple Support. For Google Play, ask from your Order history at play.google.com or through Google Play Help.
2. (2) If Apple or Google refunds a purchase, what's left of the bites or voice time from it is removed.
3. (3) If an item didn't work as described or wasn't delivered, write to support@auntierabbit.com. We'll deliver it again or restore what you lost, and help you with your request to Apple or Google.
4. (4) This doesn't limit any right to cancel or get a refund that the law of the country where you live gives you.

Section 12When we make it right

1. (1) If you couldn't use the service because of our fault, we'll give back the bites, voice time or days you lost.
2. (2) If we close the service, we'll tell you at least 30 days before. For what's left of your paid bites, voice time and the days left on a daily refill or Regular's book, we'll help you get a refund through Apple or Google, or refund you directly where we can.
3. (3) Free bites, gift bites and the free voice taste can't be exchanged for money.

Section 13Purchases by minors

Teen users should get a parent or guardian's OK before buying anything. If a minor bought something without that OK, the minor or a parent or guardian can ask Apple or Google for a refund, and we will help. A parent or guardian can also write to us to stop a teen's use. This doesn't limit any right to cancel a minor's purchase under the law where you live.

Section 14What you agree not to do

You must not:

1. Enter other people's personal information (real names with contact details, ID numbers and so on) without good reason
2. Use the service to break the law, or try to get ways to commit crimes or hurt others
3. Pass off what a character said as the words of a real person or organization to fool others
4. Hit the service with automated programs, attack our servers, or get around security measures
5. Get bites or payment methods by cheating, or buy and sell them
6. Do anything else that seriously disrupts the service

Section 15Limiting use

1. (1) If you break Section 14, we may warn you, limit your use for a time, or stop your use, usually in that order. For serious breaches of the law or attacks on the service, we may stop your use right away.
2. (2) We'll tell you the reason and how long in the service before we limit your use, or right after if it's urgent.
3. (3) You can object at support@auntierabbit.com, and we'll reply within 7 days. If you're right, we lift the limit at once.
4. (4) If your use is stopped, we'll help you get back what's left of what you paid for, except for anything obtained through fraud.

Section 16What the AI writes, and your content

1. (1) You may freely read, keep and share the characters' words, Auntie's notes and the entries written into My diary for personal use.
2. (2) When you share a character's words, please don't remove the "Written by an AI character" note that comes with them.
3. (3) The characters, art, voices, names and logos belong to us. Commercial use needs our permission.
4. (4) What you write and the photos you add to My diary belong to you. We use them only to provide the service and never to train AI.

Section 17Changing or ending the service

1. (1) We may change the service. We'll tell you about important changes 7 days in advance.
2. (2) If we end the service, we'll tell you 30 days in advance and follow Section 12(2).

Section 18Limits of our responsibility

1. (1) We don't promise that what the AI says is accurate, complete or fit for any purpose. Unless we acted on purpose or with gross negligence, we aren't responsible for the results of decisions you make based on what the AI said.
2. (2) If we can't provide the service because of things we can't control, such as natural disasters, war, or outages at telecom or AI providers, our responsibility is reduced or removed. We'll still give back lost bites under Section 12(1).
3. (3) We aren't responsible for harm caused by your own mishandling of your device or by your breaking these terms.
4. (4) This section does not apply to harm we cause on purpose or by gross negligence, or where the law where you live doesn't allow it to be limited.

Section 19Damages

If we or you break these terms and that causes the other harm, the one at fault pays for it.

Section 20Support and disputes

1. (1) Send questions and complaints to support@auntierabbit.com at any time, or call +82-502-1933-0820 on weekdays 10:00 to 18:00 Korea time. We reply within 3 business days, and tell you why and when if it will take longer.
2. (2) If we can't solve it together, you can ask the Korea Consumer Agency's cross-border consumer service (crossborder.kca.go.kr) or the consumer authority where you live for help.

Section 21Governing law

These terms are governed by the laws of the Republic of Korea. Disputes go to the court that has jurisdiction under Korea's Civil Procedure Act. This does not take away any protection that the mandatory consumer laws of the country where you live give you, or your right to bring a claim in your local courts where that law allows it.

Effective date

These terms take effect on November 11, 2026. If the English and Korean versions differ for users in Korea, the Korean version applies.