Privacy Policy

Effective November 11, 2026

Raymind.AI ("we" or "us"), a company in the Republic of Korea, runs "Auntie Rabbit's Snack Bar" on the web and in the iPhone and Android apps (the "service"). This policy explains what personal information we handle, why, who else handles it for us, how long we keep it, and what you can do about it. We are the party responsible for your information (the "controller").

Contents

1. 1Why we use it
2. 2What we collect
3. 3Legal bases
4. 4How long we keep it
5. 5How we delete it
6. 6Sensitive information
7. 7Service providers and transfers abroad
8. 8Sharing with others
9. 9AI training and reporting replies
10. 10Your rights
11. 11Cookies and device storage
12. 12How we protect it
13. 13Teens and children under 13
14. 14If there's a breach
15. 15Contact
16. 16Changes to this policy

1Why we use it

We use personal information only for these purposes. If a purpose changes, we'll tell you first and ask for consent where needed.

1. Chatting with the characters: taking what you say and making the characters' replies and voices, and turning what you say by voice into text.
2. Auntie's notebook, Auntie's notes, the regulars and places you've met, and your coupon: picking up the story next time, and keeping your records when you change devices.
3. Bites and purchases: keeping track of your bites, checking App Store and Google Play purchases, and handling refunds.
4. Safety: showing crisis lines when there are signs you may be in danger, checking your age group, not admitting anyone under 13, and applying the teen rules to people 13 to 17.
5. Reports and support: answering reports about replies and your questions, and resolving disputes.
6. Running the service: finding errors, stopping misuse, and measuring usage and costs.

2What we collect

Kind	What, and when
Chat	What you type, the characters' AI-written lines (which may include the name or nickname you gave), and scene details (place, weather, time). When you chat.
Voice Optional	The sound of what you say and its transcript. Only when you turn on talking by voice.
Photos Optional	A photo you choose to show the characters (shrunk on your device to 768px on the long side) and a short AI description of it. Only when you show a photo.
Auntie's notebook	The name or nickname she calls you, your age range, what you do, short summaries of what you've told her, ongoing stories, one line about each past night and a weather mark for how that night felt, and how close you are with each regular. Updated as you chat, or when you edit it.
Regulars, places, coupon	Which characters you've met and how close you are, how many times you've talked, stories the regulars told you, places you've visited and how often, and stamps for the nights you came. As you use the service.
My diary Optional	What you write, the mood weather you choose, photos you add (shrunk on your device to 1280px on the long side) and where your stickers sit, your cover and animal, and where you went and who was there that day. Entries written for you from that day's chat (when "Write my diary from today's chat" is on, which it is at first). What you write or edit and your photos are never sent to AI companies and are not used for the characters' replies. If you set a lock, your four-digit code is stored only as a one-way hash.
Age check	The age group you choose when you first come in (18 or older, or 13 to 17) and, if you're 13 to 17, when you ticked "A parent or guardian said it's OK". These stay on your device. On a device where 13 to 17 was chosen, we also keep a simple teen marker on our servers for 1 year so the teen rules keep applying. We don't ask for your birth year, your birthday or a parent's contact details. If you choose under 13, you can't go further and nothing is stored.
Sign-in Optional	If you sign in with a DOPAPLAY account, we receive only its account number, your display name and which method you used (Google, Apple, LINE, Kakao or email). DOPAPLAY is the shared account for Raymind.AI games (dopaplay.io), run by Raymind.AI LLC (by us for users in Korea). The account itself, including your sign-in methods and email, is covered by the DOPAPLAY Privacy Policy. Older versions of the app, before you update, still use Apple (iPhone app: an account number, your name if you choose to share it, and a link token we use only to disconnect Sign in with Apple when you delete your records), Google (account number and name) and Kakao (member number and nickname). Either way, we don't receive your email address or profile photo. Only when you sign in; you can do all the chatting without it.
Usage records	Device ID, remaining bites, your settings (sound, music, microphone), and consent records. Automatically.
Purchases	App Store: Apple transaction number, item, price, time and the result of Apple's confirmation. Google Play: order number, purchase token, item, purchase time and the result of our check. When you buy. We never receive your card number.
Usage statistics Can be turned off	On the website only, after you agree: a random ID in a Google Analytics cookie (_ga), the page address (without anything but ad campaign tags), where you came from, approximate location (city level), device and browser type, and steps you reached (arriving, sitting down, the 1st, 5th and 15th message, starting and finishing a purchase, saying goodbye, opening My diary). No chat text, names, notebook, diary or photos are sent. Not used in the iPhone or Android app.
Technical information	IP address, access time, browser and device type, error logs, and voice diagnostics (microphone type). Automatically.
Reports and questions	The line you reported and a few lines around it, the reason, your message, and the email address you want us to reply to (only when you contact us).

If you mention your health or how you're feeling, that may be sensitive information. See section 6.

In the Android app, the microphone is used only when you turn on talking by voice. Photos come through the system photo picker, so the app gets only the photos you pick and can't see the rest of your gallery. The diary lock uses your phone's fingerprint or screen lock; the app learns only whether it matched, and no fingerprint or face data reaches us.

3Legal bases

• To provide the service you asked for (performing our contract with you): chat, Auntie's notebook and notes, usage records, purchases, technical information, reports and questions.
• To meet legal obligations: keeping purchase and refund records, complaint and dispute records, and access logs as the law requires.
• With your separate consent: handling sensitive information (section 6) and transferring information abroad (section 7). We ask for these on their own when you first come in.
• When you choose: talking by voice (we ask when you turn it on), photos (only the ones you pick), and usage statistics on the website (you can turn them off).
• For our legitimate interests, balanced against yours: security, preventing misuse and fixing errors.

We are based in Korea and follow Korea's Personal Information Protection Act. Where the privacy laws of the place you live also apply, we follow them too.

4How long we keep it

What	How long
Chat text, your voice, photos you show	Not stored on our servers. Used only while making the reply, then dropped. For a photo, only the AI's short description stays in that night's chat. See section 7 for how long AI providers keep things.
Temporary character voice files	Up to 7 days, so the same line plays quickly again.
Auntie's notebook, notes, regulars, places, coupon	Until you delete them. Deleted after 1 year without use.
My diary (text and photos)	Until you delete it. Deleted after 3 years without changes, so you can come back after a long break.
Sign-in account	Until you use "Delete all my records". Deleted after 1 year without use.
Teen marker (devices where 13 to 17 was chosen)	1 year on our servers. The age group and the parent or guardian tick stay only on your device, until you delete them or clear your browser data.
Device ID and remaining bites	5 years from your last purchase if you have paid bites left; otherwise 1 year after last use.
Purchase and refund records	5 years, as Korean consumer law requires
Complaint and dispute records	3 years, as Korean consumer law requires
Access logs (IP address, time)	3 months, as Korean law requires
Error and usage logs	30 days, then only as statistics that can't identify you
Reported lines	1 year after we finish handling the report
Records on your device	Until you delete them or clear your browser or app data

5How we delete it

1. We delete information within 5 days after its keeping period ends or its purpose is met.
2. Information the law makes us keep longer is stored apart from everything else and used only for that purpose.
3. Electronic files are deleted so they can't be recovered. We don't keep paper records.
4. In Settings > Account & data, "Clear my diary" deletes your diary text and photos, and "Delete all my records" deletes everything, right away. Removing a photo from the diary deletes that photo file too. Section 10 has the steps.

6Sensitive information

1. We don't go looking for sensitive information. But while chatting you may mention your health or how you feel, and that is used right then to reply to you. That's why we ask for separate consent when you first come in.
2. Auntie's notebook is built not to write down sensitive details like illnesses, diagnoses, medicines, real names, company names or where you live.
3. Please don't type ID numbers, bank account or card numbers, or passwords. The service never needs them.
4. We never use sensitive information for advertising or AI training.
5. Your stories are never shown to other users. Something leaves the service only when you share it yourself.
6. You can withdraw consent in Settings > Account & data > Manage consent. Without it, the chat can't work.

7Service providers and transfers abroad

These companies handle information for us to run the service. Because we are in Korea, your information is processed in Korea, and some of it is sent to the United States. We have data processing agreements with each company, they must protect the information with measures like access control and encryption, and they may not use it for anything other than the work we give them. If the list changes, we'll update this policy.

If you don't want your information sent abroad

You can say no when you first come in, or withdraw consent later in Settings > Account & data > Manage consent. The characters' replies can only be made through the AI provider above (OpenAI), so without this consent the chat can't work. You can turn off usage statistics on the website at any time in Settings > Account & data. If you don't want voice features, just leave voice off.

8Sharing with others

We don't sell your personal information or give it to other companies, and we don't share it for cross-context behavioral (targeted) advertising. We may disclose it only where the law requires it, when an authority asks through a lawful process, or when it's clearly needed to protect someone's life or safety in an emergency.

9AI training and reporting replies

1. We don't train AI on your chats. OpenAI and Google don't either, under their API terms.
2. If a character says something wrong, hurtful or unsafe, long-press that speech bubble and tap "Report". You can report without leaving the app or page. The reported line and a few lines around it are used only to fix the cause.
3. We don't make fully automated decisions that seriously affect your rights. Bites are counted by fixed rules.

10Your rights

1. You can ask at any time to see your personal information, get a copy, correct it, delete it, limit or object to its use, and withdraw consent.
2. You can do much of this right in the service, the same way on the web, in the iPhone app and in the Android app:
   • Open Auntie's notebook to see what's written, edit it, or delete items one by one
   • Settings > Account & data > "Clear Auntie's notebook" deletes the notebook and notes on your device and our servers
   • Settings > Account & data > "Delete all my records" (called "Delete account" when you're signed in) deletes the notebook, notes, regulars, places, coupon, regular level, diary (with its photos) and remaining bites on your device and our servers, and removes your sign-in links. Only payment records stay, for 5 years, as the law requires. Your DOPAPLAY account itself stays, since other games use it; you can delete it separately in account settings on dopaplay.io.
   • Settings > Account & data > "Manage consent" shows and withdraws your consents
3. You can also ask by email at support@auntierabbit.com, without reinstalling the app. Include the "My device number" from Settings so we can find you. We handle requests within 10 days and let you know the result. We don't charge for this.
4. Someone can ask for you with your written authorization.
5. Records the law makes us keep, like purchase records, may not be deleted; we'll tell you why.
6. We won't treat you differently for using your rights.
7. If you think we've handled your information wrongly, you can complain to the data protection authority where you live, or to Korea's Personal Information Protection Commission (pipc.go.kr, privacy reports at privacy.kisa.or.kr).

11Cookies and device storage

1. The website uses a Google Analytics cookie (_ga) for usage statistics, only after you agree when you first come in (never for people 13 to 17), and sends only the "Usage statistics" items in section 2. We don't use advertising cookies or ad pixels, and we don't use your activity for targeted ads.
2. You can turn off usage statistics in Settings > Account & data. It stops at once and the cookie is deleted. You can also block cookies in your browser.
3. The service saves your device ID, copies of your notebook, notes and regulars, your bites, your settings and your last visit in device storage (localStorage in the browser, device storage in the app). It's used only to make the service work.
4. To remove it, clear this site's data in your browser or delete the app. You may then lose your notebook and bites unless you signed in.
5. Fonts load from our own address, not from an outside font service.
6. The weather in the chat is Seoul's weather. We never ask for or collect your location.

12How we protect it

• People: only a minimum of staff can handle personal information, under internal rules.
• Technology: everything is sent encrypted (HTTPS), storage keys are kept separate, access is logged, and stored data is in encrypted storage.
• Places: we have no servers of our own and use data centers of cloud providers with security certifications.

13Teens and children under 13

The English-language service is for people 13 and older; the Korean and Japanese versions have their own age rules.

• Under 13. You can't go past the consent card, and nothing is stored. We don't knowingly collect information from children under 13. If we learn that a child under 13 has used the service, we delete that device's records right away. If you believe this has happened, please tell us.
• 13 to 17. You confirm that a parent or guardian said it's OK. What you tell us is handled the same way as for everyone else, and the teen rules in the AI notice apply. We don't use usage statistics for you, we don't sell your information, and we don't use it for advertising.
• Parents and guardians. Write to support@auntierabbit.com with the device number from Settings > Account & data, and we'll help you see or delete your teen's records or stop their use.

14If there's a breach

If we learn that personal information has leaked or may have leaked, we'll tell you in the service and on this site within 72 hours, and report it to the authorities as the law requires. We'll say what was affected, when and how it happened, what you can do to limit harm, what we're doing, and where to ask questions.

15Contact

16Changes to this policy

We'll announce changes in the service and on this page at least 7 days before they take effect, or 30 days before for important changes like new kinds of information or new transfers abroad, and ask for consent again if needed. Earlier versions stay at the bottom of this page.

This policy takes effect on November 7, 2026.