Here is what's good to know before you pull up a stool at Auntie Rabbit's Snack Bar. If anything is unclear, write to us at the address below.
If you're really struggling, or in danger
Auntie Rabbit's Snack Bar is not counseling or therapy. If you're thinking about hurting yourself, or you're in danger right now, please call or text someone now.
+82-502-1933-0820, weekdays 10:00 to 18:00 Korea time (UTC+9). This is an international call.
Reply time
Within 3 business days. Privacy requests are handled within 10 days.
Language
English, Korean or Japanese
For refunds or questions about your records, include the order number from your purchase history or the "My device number" shown in Settings, so we can find you quickly.
Purchases at a glance
The first three days are free: on each of the first three days you use the service, you get five free messages (5 bites). They refill once a day. From the second day on, you get them when you sign in. Voice comes with a free 3-minute taste.
Each time you say something (typed or spoken), you eat one bite. When character voices are on, voice time is used separately for as long as voices are playing or listening.
Item
What you get
A plate of tteokbokki
30 bites. Treating a regular to food from the menu is the same item.
Daily refill
200 bites to use within 24 hours of purchase
Voice chat, 1 hour
60 minutes of voice time (bites are separate)
Combo platter
A daily refill plus voice chat, 1 hour
Regular's book, 30 days
For 30 days: 200 bites every day plus 60 minutes of voice time. It ends after 30 days and does not renew.
Outside Korea, you buy these in the iPhone app with your Apple account, or in the Android app through Google Play. The price is the one shown in the App Store or Google Play, in your currency, including any taxes the store charges. You get the item right away; nothing is shipped.
Plates and voice time bought in the apps don't expire. The daily refill and the Regular's book last for the time shown above.
Payments on the website are available in Korea only.
Refunds for App Store purchases are handled by Apple: go to reportaproblem.apple.com. Refunds for Google Play purchases are handled by Google: ask from your Order history at play.google.com or through Google Play Help. If something you bought didn't work, write to us and we'll put it right or help with your request to Apple or Google.
You must be 13 or older to use the service. If you're 13 to 17, get a parent or guardian's OK before you buy anything.